In its ongoing commitment to world-leading greyhound welfare, Greyhound Racing NSW (GRNSW) has announced an innovative partnership with Australian veterinary telehealth provider VetChat.

The partnership will give NSW greyhound racing participants access to trusted veterinary advice 24 hours a day, seven days a week.

Founded by an Australian veterinarian in 2017, VetChat was created to make experienced veterinary advice more accessible—regardless of a carer’s location, circumstances or the time of day.

The veterinary telehealth platform connects animal carers with Australian-registered veterinarians within minutes. Through VetChat’s tele-triage service, participants can describe or show a greyhound’s condition and receive clear guidance about the appropriate next steps.

This may include safely managing the issue at home until their regular veterinarian opens or seeking immediate treatment from a local veterinary clinic.

Fast access to professional veterinary advice can support early intervention and prevention, helping to deliver better animal welfare outcomes for greyhounds across NSW.

From 1 July, NSW greyhound racing participants can contact VetChat through a dedicated phone number at any time of the day or night.

For more information about veterinary telehealth and VetChat’s services, visit www.vetchat.com.au.

Knowing when a greyhound needs veterinary support can help you act quickly and protect their health and welfare. Use the VetChat triage chart below as a quick reference to understand the urgency of common health concerns and when to contact VetChat for 24/7 veterinary advice.

If you are unsure or concerned about a greyhound’s condition, contact VetChat for professional guidance on the appropriate next steps. This chart is a general guide and does not replace an examination or diagnosis by a veterinarian.