Emergency greyhound welfare support for GRNSW participants
The GRNSW Participant Assistance Service provides support to greyhound racing participants who are unable to meet their greyhound welfare obligations due to exceptional circumstances.
The service may assist with care, placement or temporary boarding arrangements where greyhound welfare is directly at risk.
The service is delivered by the GRNSW Participant Welfare Officer and operates Monday to Friday, 9.00 am to 5.00 pm.
The service phone is monitored outside these hours for emergencies involving immediate risk to greyhound welfare.
If there is immediate danger to people or animals, call Triple Zero (000).
Who can access the Participant Assistance Service?
The Participant Assistance Service is available for exceptional circumstances that directly prevent a participant from meeting their greyhound welfare obligations.
This may include:
a medical condition affecting the participant or an immediate household member
a crisis compromising safety, access or the ability to provide care
a natural disaster impacting kennels or property, such as fire, flood or storm damage
Eligible circumstances may warrant:
priority access to GAP placement, subject to capacity
The Participant Assistance Service is not available for matters involving:
planning failures or convenience-based requests
interpersonal, commercial or contractual disputes
situations more appropriately managed through regulatory or enforcement pathways
Other support services
If your matter falls outside the scope of the Participant Assistance Service, the following contacts may be more appropriate.
Greyhound welfare and racing conduct
Greyhound Welfare and Integrity Commission 13 49 42
Participant advocacy
Greyhound Breeders, Owners and Trainers Association Participant Support Hotline 1800 955 670
Mental health support
NSW Mental Health Line 1800 011 511
Social services
Lifeline Crisis Support 13 11 14
Criminal matters
NSW Police 131 444
Veterinary advice and welfare concerns
If you are seeking general veterinary advice or support with making informed care decisions, VetChat may be a more appropriate service.
VetChat is a free service available to GRNSW participants 24 hours a day, 7 days a week. It provides access to veterinary guidance for a range of greyhound health, husbandry and wellbeing enquiries.
